Why this policy exists
This page explains how Jackthepot treats the personal information of visitors in the UK. We wrote it in plain words so that you can see what we collect, why we collect it and what choices you have. Nobody should need a legal dictionary to understand how their details are used.
We aim to collect only what a service of this kind genuinely needs. If a detail is not required to run your account or to meet a legal duty, we would rather not hold it. Please read the sections below, and contact our support team if anything remains unclear.
Our Jackthepot privacy policy applies to this website and to any contact you make with us. It sits alongside our terms and our cookie policy, which you can open from the footer of every page. Gambling is for adults only, and you must be 18+ to use our services.
What information we may collect
When you create an account or contact us, we may ask for details that identify you. These typically include your name, your date of birth, your email address and the country where you live. We use them to confirm that you are an adult and to keep your account secure.
We may also record information that your device shares automatically when you visit. This can include your IP address, your browser type, the pages you open and the time you spend on them. Such technical data helps us find faults, protect the site from misuse and understand which pages people find useful.
If you write to our support team, we keep the conversation so we can answer follow-up questions. Please do not send details you would not want us to hold, such as full card numbers by email. We will never ask you for a password in a message.
How and why we use your data
We use personal information for a small number of clear purposes. Each purpose needs a lawful basis under UK data protection law, and the table below sets out how we link the two. Where we rely on your consent, you can withdraw it at any time.
Purposes and lawful bases
| Purpose | Why we do it |
|---|---|
| Running your account | Needed to provide the service you asked for |
| Age and identity checks | Needed to meet our legal duties as a gambling site |
| Security and fraud prevention | Our legitimate interest in protecting players and the site |
| Support and complaints | Needed to respond to you and resolve problems |
| Marketing messages | Only where you have chosen to receive them |
Sharing, storage and security
We do not sell your personal information. We may share limited data with service providers who help us run the site, such as hosting or customer support tools. They may only use it to carry out the work we give them, and we expect them to protect it properly.
We may also disclose information when the law requires it, for example to a court, a regulator or the police. In those cases we share only what is necessary and keep a record of the request. Where data is sent outside the UK, we look for suitable safeguards before it leaves.
We keep personal data only as long as we need it for the purposes above or to satisfy legal duties. When that period ends, we delete it or make it anonymous. We use technical and organisational measures to guard against loss, misuse and unauthorised access, although no online system can be perfectly secure.
Your rights as a UK resident
Ask what we hold
You may request a copy of the personal data we keep about you, and we will explain how we use it.
Correct or update details
If something is wrong or out of date, tell us and we will fix it without unnecessary delay.
Request deletion or restriction
In many cases you can ask us to erase your data or limit how we use it, unless we must keep it by law.
Object or withdraw consent
You can object to certain uses, such as marketing, and withdraw any consent you gave earlier.
Complain to the regulator
If you are unhappy with our answer, you may complain to the Information Commissioner's Office in the UK.
Cookies and changes to this policy
Our website uses cookies and similar tools to remember settings and to see how pages perform. Our cookie policy describes them in detail and explains how to change your preferences in your browser. Blocking some cookies may stop parts of the site from working as intended.
We may update this policy when our practices or the law change. When we make an important change, we will update the text on this page so that you can see the current version. We suggest you return from time to time to read it again.
If you want to use any of your rights or have a question about your data, please contact our support team through the details given on the site. We will respond as soon as we reasonably can. Play responsibly, and visit our responsible gambling page if you need tools or advice.
